FAQs Archive - Flamingo Café Bar

Q: Do my rewards expire?

Yes - once unlocked, a reward is valid for 30 days. Redeem it within that window or it will expire.

Q: How do I redeem a reward?

Open My Rewards in the Club Flamingo app and show your available reward to a member of our team when you visit. They’ll take care of the rest.

Q: Can I earn more than one stamp per visit?

No. You can collect a maximum of one Passport stamp per visit, regardless of how much you spend - however, we do keep track of your overall spend total and will reward you on this too when you hit certain spend milestones.

Q: How does Club Flamingo work?

Every time you visit Flamingo and spend £15 or more, you’ll earn one stamp in your Passport. Simply present your membership ID code when paying so we can add your visit. Every third visit unlocks a reward, with something waiting for you after visits 3, 6 and 9. You’ll find your available rewards inside the app, ready to redeem on your next escape to Flamingo.

Q: Is there an age restriction?

Yes - Club Flamingo is open to customers aged 18 and over only, as some rewards may include alcoholic drinks.

Q: I've lost my phone - have I lost my stamps?

No. Your Passport is tied to your account, not your device. Log in on a new phone and everything's still there.

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