FAQ

FAQ2023-06-05T13:20:15+00:00
Do I need to book?2023-11-30T18:20:45+00:00

We run a ‘book in, or walk in’ policy at Flamingo. We allocate a percentage of our table for pre-booking, and reserve the rest for walk-in guests. So, if you are trying to book online and find that no availability is shown, then head on down and we’ll find you a table as quickly as we can! You can always call the venues direct with any booking enquiries.

Boscombe Spa 01202 790 543
Winton 01202 118 770

Can I just visit for drinks?2023-06-05T13:10:23+00:00

Yes! Please feel free to visit for coffee/drinks only – you’re more than welcome.

How do I amend my booking?2023-11-30T18:20:34+00:00

You can amend your booking by contacting our team at hello@flamingocafes.com or by calling the venues direct. One of our team will then be in touch to confirm your amendments.

Boscombe Spa 01202 790 543
Winton 01202 118 770

What happens if the weather is bad and I’ve booked the Pergola area?2023-06-05T13:11:05+00:00

No need to cancel! We have designed our Pergola area to ensure you can enjoy it throughout the year – it has a retractable roof, with air conditioning in the summer, and heating in the winter.

What time does your brunch and lunch menu run ‘til?2023-11-30T18:16:33+00:00

Our brunch and lunch menu runs from 9am-4pm daily. From 4pm-late, our Flamingo ‘by night’ menu is available.

Are you dog-friendly?2023-06-05T13:12:41+00:00

Please feel free to bring your dog with you until 6pm. Please click here to see our Canine Code.

Are children permitted in the evenings?2023-06-05T13:13:05+00:00

We are delighted to welcome children to Flamingo, however, later in the evening (past 8pm) the vibe is more suited to adults.

Why can’t I make an instant booking for more than 6 people?2023-11-30T18:15:13+00:00

For any reservations for more than 6 guests, please email our bookings team at hello@flamingocafes.com and they’ll be more than happy to assist your request. If you would prefer to call the venue direct to assist, please be our guest.

Boscombe Spa 01202 790 543
Winton 01202 118 770

Can’t find what you’re looking for?2023-06-05T13:13:52+00:00

Please get in touch and we’ll do our best to help you. Click here.

How do I place an order?2023-11-30T18:13:56+00:00

There are 2 ways to order on your visit;

1. Traditional table service is now available all day, every day, in all areas of our venues.

2. Order online to your table using our online ordering system. If you decide to order this way, you automatically earn Flamingo Reward Points on every purchase.

Service charge2024-06-20T09:24:47+00:00

It takes a team to create a great experience and we recognise the importance of each individual team member looking after our guests. The 10% service charge added onto your bill for tables of 8 or more goes directly to rewarding the team that looks after you – whether behind the scenes in our kitchens, or out in front serving you. As it is discretionary, it’s up to you whether you want to pay it. If you would rather not pay the service charge, just let us know and we will remove it for you. Thank you for your support.

Cancellation Policy2024-06-24T15:22:08+00:00

At Flamingo Café Bar, we strive to provide the best experience for all our guests. To ensure we can accommodate everyone and manage our resources effectively, we have implemented the following cancellation policy for reservations of 6 or more people:

  • 48-Hour Cancellation Notice: If you need to cancel your reservation for a table of 6 or more, please do so at least 48 hours before your scheduled booking time.
  • Cancellation Fee: For cancellations made within 48 hours of the booking for tables of 6 or more, a fee of £10 per person will be charged to the card provided at the time of booking.
  • No-Show Policy: In the event of a no-show for tables of 6 or more, the same cancellation fee of £10 per person will apply.

We appreciate your understanding and cooperation in helping us serve you and our other valued guests better.

If you have any questions or need further assistance, please do not hesitate to contact us.

Thank you for choosing Flamingo Café Bar. We look forward to serving you soon!

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